Delivery
Order processing
We try our best to get your order as soon as possible. Most often, the shipment takes place the next day after placing the order, but in some cases, the shipment may take up to 3 working days. In case of problems with the shipment, we will notify you using the contact phone number you left when placing the order.
Method of shipping across Ukraine
Delivery across Ukraine is carried out by the Nova Poshta service under the following conditions:
- if the buyer has paid 100% of the cost of the order on the website https://lifesavingmerch.com.ua – the cost of delivery of the order is not paid by the buyer;
- if the buyer pays the cost of delivery of the order at the time of receipt (cash on delivery) at the Nova Poshta branch – the buyer additionally pays the cost of delivery of such an order at the rates of the carrier company Nova Poshta.
Terms of delivery in Ukraine
After sending the order, we send the Nova Poshta declaration number, which indicates the estimated delivery time. Using the declaration number, you can check the delivery status directly with the Nova Poshta service through their mobile application, website or support service 800 500 609
Worldwide delivery method
We use the UkrPoshta service for worldwide delivery. Specific delivery terms can be agreed upon by the manager when confirming the order. After shipping, we will provide the tracking number of your package so that you can track the current delivery status.
Return of goods
Return period
If the model and size did not suit you, you can return the product within 14 days from the day of delivery of the parcel. To exchange, you must first process the return of the previous product.
Product return procedure
You need to freely write to us at hi@lifesavingmerch.com.ua or on Instagram (@lifesavingmerch). You will definitely have to provide a photo of the fiscal receipt, which we attach to each parcel. Also, the product must meet the "Requirements for returning the product".
Requirements for returning goods
To return, you must provide the product in its original form: without damage and traces of use, with original labels, tags.
The rules for returning goods purchased in the online store lifesavingmerch.com.ua are regulated by the Law of Ukraine "On the Protection of Consumer Rights".
We reserve the right not to accept returned goods if the condition of the goods differs from the one in which you received them. To argue our position, we always send photos with inconsistencies.
Please note that product categories such as socks and towels are non-refundable.
In the case of a return, the buyer pays for the return shipping.
Refunds
After receiving the return and confirming that the return requirements have been met, we will refund your payment. For your convenience, we will find an acceptable way for you to return funds to a bank card, which you can inform the manager when discussing the details of the return.
Exchange
Order of exchange
If the model and size did not suit you, you can exchange the product within 14 days from the day of its delivery. To do this, you need to write to us in free form at hi@lifesavingmerch.com.ua or on Instagram (@lifesavingmerch). You will definitely have to provide a photo of the fiscal receipt, which we attach to each parcel. Also, the product must meet the "Requirements for the exchange of the product".
Requirements for product exchange
For exchange, you must provide the product in its original form: without damage and traces of use, with original labels, tags.
The rules for exchanging goods purchased in the online store lifesavingmerch.com.ua are regulated by the Law of Ukraine "On the Protection of Consumer Rights".
We reserve the right not to accept returned goods if the condition of the goods differs from the one in which you received them. To argue our position, we always send photos with inconsistencies.
Please note that product categories such as socks and towels are not exchangeable.
In the case of an exchange, the buyer does not pay for return shipping.
Method of payment
Purchase currency when making a purchase – hryvnia (for orders of goods in Ukraine), zlotys (for orders of goods in Poland), euros (for orders of goods outside the territory of Ukraine and outside of Poland). The order is paid for without cash when placing the order on the website using Visa or Mastercard payment cards.