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1. Basic concepts

The user is a natural person, a visitor of the website, who accepts the terms of the user agreement and wants to place an order on the site

The buyer is a user who placed an order on the website with the purpose of purchasing goods posted on the website

The seller is "Donaroz" LLC

EDRPOU code is 43819852

Address: 01034, Kyiv, str. Zolotovoritska, building 6

The website is

Product - clothing, accessories and other products offered for sale on the Seller's Website.

Order - a request made through the shopping cart by the buyer for the purchase and delivery to the address indicated by the buyer of the goods selected on the website

2. Subject of the agreement

2.1. The seller sells goods through the online store at the address

2.2. By ordering goods through the site, the user agrees to the terms of sale of goods set out below. In case of disagreement, the User must stop using the service and leave the website

2.3. These conditions of sale of goods, as well as information about the goods presented on the website, are a public offer in accordance with Art. 633 of the Civil Code of Ukraine.

2.4. These conditions may be changed by the Seller unilaterally without notice to the User / Buyer. The new version of the Terms comes into force from the moment

its publication on the website, unless otherwise provided.

2.5. Acceptance of this Offer takes effect from the moment the seller sends the buyer an electronic confirmation of order acceptance when the buyer places an order on the website

2.6. The contract for the sale of goods is considered to be concluded from the moment the seller issues a fiscal check to the buyer confirming payment for the goods.

2.7. By notifying the seller of his e-mail, telephone number, and delivery address, the buyer consents to the use of the specified means of communication by the seller, as well as by third parties engaged by him for the purposes of fulfilling obligations to the buyer, for the purpose of sending promotional and informational mailings,

containing information about discounts, future and current promotions and other actions of the seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of obligations by the buyer within the framework of this public offer.

3. Product and order of purchase

3.1. The seller provides the possibility of delivery of goods presented on the site. The photos accompanying the product are simple illustrations of it and may differ from the actual appearance of the product. The accompanying product description/characteristics do not claim to be comprehensive and may contain typographical errors. To clarify the information on the product, the buyer can apply by e-mail by writing a letter to

3.2. In the event that the goods ordered by the buyer are not available in the seller's warehouses, the latter has the right to exclude the specified goods from the order or cancel it, notifying the buyer by sending an appropriate electronic message or by phone specified by the buyer.

3.3. The buyer bears full responsibility for providing false information, which resulted in the inability of the seller to properly fulfill its obligations to the buyer.

3.4. After placing an order on the website, the buyer is provided with information about the estimated delivery date by sending an electronic message to the e-mail address and/or SMS message and/or calling the phone indicated by the buyer. The manager who handles this order clarifies the details of the order, agrees on the delivery date, which depends on the availability of the ordered goods in the seller's warehouse and the time required

for order processing and delivery.

3.5. The expected date of transfer of the order to the delivery service is notified to the buyer by the manager servicing the order by e-mail or during a follow-up call to the buyer.

3.6. The date of delivery of the goods can be changed by the seller unilaterally if there are objective reasons, in the opinion of the seller.

4. Order delivery

4.1. The goods are delivered by the postal operator in the form of a postal shipment with payment on the payment page of the site, by payment by bank card. Delivery methods: shipment by the Nova Poshta company in Ukraine or by the Ukrposhta company for delivery outside the territory of Ukraine. Specific delivery terms can be agreed upon by the buyer with the manager when confirming the Order.

4.2. Delivery delays are possible due to unforeseen circumstances that are not the fault of the Seller.

4.3. The risk of accidental destruction or accidental damage to the goods passes to the buyer from the moment the order is handed over to him and the recipient of the order signs the documents confirming the delivery of the order.

4.4. Order delivery cost:

4.4.1. if the buyer has paid 100% of the cost of the order on the website - the cost of delivery of the order is not paid by the buyer;

4.4.2. if the buyer pays the cost of delivery of the order at the time of its receipt (cash on delivery) at the Nova Poshta branch - then the buyer additionally pays the cost of delivery of such an order at the rates of the carrier company Nova Poshta.

4.5. The seller's obligation to deliver the goods to the buyer is considered fulfilled at the moment the buyer receives the shipment, as this moment is determined in accordance with the current rules of postal communication.

4.6. When accepting an order, the buyer is obliged to inspect the delivered product and check it for compliance with the declared quality, assortment and completeness of the product, as well as to check the service life of the delivered product and the integrity of the packaging.

4.7. You can specify the date, time and, if necessary, the delivery route from the manager who contacts the buyer to confirm the order.

4.8. The user understands and agrees that: delivery is a separate service that is not an integral part of the purchased product, the performance of which ends when the recipient receives the product and makes payment for it. Claims regarding the quality of the purchased product that arose after receiving and paying for the product are considered in accordance with the Law of Ukraine "On the Protection of Consumer Rights" and the warranty obligations of the seller.

In this regard, the purchase of goods with delivery does not give the buyer the right to demand the delivery of the purchased goods for the purpose of warranty service or replacement, does not give the opportunity to carry out warranty service or replacement of the goods by visiting the buyer and does not imply the possibility of returning the cost of delivery of the goods to in cases where the buyer has the right to a refund for the goods as such, in accordance with the Law of Ukraine "On the Protection of Consumer Rights".

4.9. All goods purchased by the buyer on the site and sent outside of Ukraine may be subject to import taxes, duties, VAT and import restrictions in the country of receipt indicated by the buyer, the payment of which is the personal responsibility of the buyer and their amount cannot be fully or partially compensated by the seller

or calculated in advance on the website

5. Payment of goods

5.1. The price of the Product is indicated in hryvnias (including VAT) and/or in the equivalent in euros/Polish zlotys at the exchange rate of the NBU on the day of sale. The price of goods is calculated in hryvnias - only under the condition of delivery within Ukraine. The price of goods is calculated in euros - subject to delivery to other EU countries, except Poland. The price of goods is calculated in zlotys - subject to delivery to Poland.

5.2. The amount of the order consists of the cost of the ordered goods.

5.3. The price of the product is indicated on the website With regard to the incorrectly indicated price of the goods ordered by the buyer, the seller informs the buyer about this in order to confirm the order with a corrected price or to cancel the order. If it is impossible to contact the buyer, this order is considered canceled.

5.4. The price of the product can be changed unilaterally by the seller. At the same time, the price of the goods ordered by the buyer cannot be changed.

5.5. Payment for the Product

5.5.1. In the case of placing an order and its subsequent shipment within the territory of Ukraine, payment for the Goods is made in hryvnias by non-cash means (using Visa or Mastercard payment cards) in the amount corresponding to the value of the order.

5.5.2. In the case of placing an order and its subsequent shipment outside the territory of Ukraine, payment for the Goods is made in euros/Polish zlotys (equivalent to the value of the Goods in hryvnias, which is calculated at the rate of the NBU on the day of sale) by non-cash means (using Visa or Mastercard payment cards) in amount

which corresponds to the cost of the order.

5.6. The seller has the right to provide discounts on goods and establish a bonus program. The types of discounts, bonuses, the order and terms of accrual are indicated on the website and may be changed by the Seller unilaterally.